Project Overview
Redesign and development of Wireless Care Basics, an eLearning course for AT&T Partner Exchange Solution Providers, the partner businesses that resell AT&T wireless services and handle frontline customer care. The course teaches partners how to identify common customer issues, choose the right support process, and use AT&T’s care tools to resolve problems quickly.
We turned a text-heavy legacy course into a clean, branded learning experience with custom illustration, animation, guided walkthroughs of AT&T’s support tools, and interactive knowledge checks. The course was built as a template for the wider Partner Exchange training series.
CLIENT
Red Robin (with Assess Systems)
What we did
- Instructional & Visual Design
- Course Redesign & Modernization
- Custom Illustration
- Animation & Motion Graphics
- Voiceover Sync
- Interactive Knowledge Checks
- Interactive eLearning Development (Adobe Captivate)
- SCORM-Compliant, HTML5-Ready Publishing
